KUBRA

Posted Date 4 months ago(9/22/2022 2:49 PM)
Job ID
2022-2439
# Positions
5
Location
Texas

Overview

KUBRA is looking for passionate Programmer/Analysts to join our growing team!


As a Junior Programmer/Analyst within KUBRA, you will be working on one of our many customer-driven programming Support teams, providing support to our clients while building upon your knowledge of development and interface design utilizing the following technologies / design principles: C#, ASP.NET, VB.NET, SQL Server, HTML5, CSS, RWD, AODA/ADA and JavaScript.

 

This is a hybrid opportunity based in our Coppell, Texas office. 


This is an entry level opportunity offering high-potential for growth and advancement into further programming/development roles within KUBRA.

 

What you get to do every day

  • As a Programmer/Analyst, you will be heavily involved in programming and customer support activities – In doing so, you will provide first response by phone and/or by email to clients upon receipt of case/tickets; investigate, analyse, debug, and rectify simple and minor issues; and follow-up on customer needs, concerns, or inquiries, and handle troubleshooting to ensure requirements are met
  • Implement simple code, application edits, and cosmetic (re)designs within established application functions and procedures, potentially involving rewriting and adding whole new application functions and procedures
  • Analyze, design, implement (Execution of Coding and Form Design), test, communicate and coordinate parallel testing and migration with both Client and QA
  • Perform work outlined by Team Leader via the Case Management System and the Project and Implementation Infrastructures
  • Participate in customer requirement studies to gather information and understand customer needs/requirements 
  • Perform all assigned project tasks to execute Statement of Work (SOW)
  • Compose and publish knowledgebase articles
  • Provide on-call after hours support on a rotating basis/as required

What kind of person should you be?

  • A coder and skilled problem solver who enjoys working in a tight-knit group
  • An excellent communicator both when writing and speaking – you’re comfortable speaking with clients and coordinating with internal teams to ensure timely resolution of support-related cases

  • Someone who is open to learning new technologies and, on occasion, working with legacy applications

  • Someone who gets excited about making our customers happy
  • A sense of humor goes a long way!

What skills do you need?

  • A Degree/Diploma in Computer Science or a related field
  • 1 - 3 years of hands-on programming experience – recent grads are welcome!
  • Previous experience in customer support or client facing roles considered an asset
  • Demonstrated ability implementing core solutions utilizing effective programming and database technologies
  • Demonstrated knowledge of relational database technology

What can you expect from us?

  • Award-winning culture that fosters growth, diversity and inclusion for all
  • Paid day off for your birthday
  • Access to LinkedIn learning courses
  • Continued education with our education reimbursement program
  • Flexible schedules
  • Free unlimited access to our refreshment stations (fully stocked with tea, coffee and other beverages)
  • Two paid days for volunteer opportunities

KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.

 

Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program.

 

Equal Employment Opportunity/Affirmative Action Statement: We are an Equal Employment Opportunity/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law. We will provide accommodations during the recruitment process upon request by emailing recruitment-team@kubra.com. Information received relating to accommodation will be addressed confidentially. 

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